Customer Questionnaire
As our customers, you receive the highest quality of communication products available and we are constantly looking for ways to improve our operations and provide the products and services you want.

To help us determine how to serve you better and what type of products you want, please complete the following questionnaire regarding products and services you have received within the last year from any of our companies listed below.

  • Geneseo Telephone Company
  • Cambridge Telephone Company
  • Henry County Telephone Company
  • Cambridge Telcom Services, Inc.
  • IDC Technology Solutions
  • On Guard Security

What is your current class of service?
Business
Residential
Both
Which products and services do you utilize from us? (Please check all that apply)
Telephone Service
High Speed Internet (DSL)
Computer, IT Services and Accessories
Web Hosting
Web Design
Automatic Payment
Long Distance
Dial-up Internet
Security Systems or Monitoring
Inside Wire Maintenance
On-line Customer Care
Bundled Services
Are you interested in learning more about any of the above products and services?
No
Yes
Please indicate your name, telephone number and those products or services that you are interested in.

Please rate the following
Customer Service
Excellent Good Fair Poor No Opinion
Ability to reach a live person - no machines
Prompt handling of request / concern
Courteous, professional behavior
Customer service knowledge
Transaction accuracy

Installation / Repair Service
Excellent Good Fair Poor No Opinion
Technician response time
Technician knowledge
Courteous, professional behavior
Quality of workmanship

General
Excellent Good Fair Poor No Opinion
Telephone products
Telephone services
Community involvement
Company public image
Overall Company Rating

Do you currently use any other company's telephone, internet or video services
No
Yes (if yes, enter company name below)

Do you have any comments regarding any of our products or services? (Optional: If you have a concern that you would like to have addressed, please provide your name and telephone number below.)
What is your overall perception of us?
Are there any products or services not currently offered by us that you would like to see made available? Video offering
Wireless telephone
Other (list below)
General Information (to determine demographics only)
Gender Male
Female
Age 18-24
25-34
35-44
45-54
55-64
65 and above
Length of service 0-3 years
4-6 years
7-10 years
11 years or more
Your opinions are very important. Thank you for sharing them with us! In appreciation of your efforts, if you will provide your name and telephone number, you will be entered into a drawing for a FREE Home Security System with six months of free monitoring.
Name
Telephone Number
Thank you for your time and continued business!